Welcome to Your New Health Benefits with Aetna
We're excited to partner with Aetna to give employees competitive, cost-effective, and high-quality coverage for employees and their families.
What You Need to Know
Here is a quick snapshot of how our benefit transition affects you and your family:
What Changes?
Starting January 1, 2027:
Medical& Rx: The PPO Medical and Prescription Drug plans are now administered through Aetna. Anthem and Express Scripts coverage will end 12/31/26.
New ID Cards: Look for your new Aetna insurance card in the mail by mid-December.
What Stays Same?
- Covered Services
- Copayments
- Deductibles
- Coinsurance
- Out-of-pocket maximums
What You Need To Do
Confirm Elections: No action is required to transition your current coverage to Aetna. If you do not make changes during Open Enrollment, your current elections will automatically transfer to the corresponding Aetna plan for 2027. If you wish to make changes to your coverage, log in to RF Self Service and submit your elections before December 1st, 2026.
Verify Rx: Use the Aetna search tool to verify your medication is on the Aetna formulary and your pharmacy is participating with Aetna.
Verify Doctors: Use the Aetna search tool to verify your doctor participates in the Aetna network
Update HR Info: Ensure your mailing address is up to date for card delivery.
4-Step Checklist
Follow these 4 simple steps for a smooth transition:
1. Check Your Doctors
Visit Aetna's website to confirm your primary doctors and specialists are in the Aetna network. Instructions
2. Review Prescriptions
Use the Rx search function on Aetna's website to verify your regular medications.
3. Download the Aetna Health℠ App starting mid-December
Get instant access to your digital ID card, claim tracking, and 24/7 Teladoc virtual doctor visits from your smartphone.
4. Submit Election Changes by Nov 30th
Log into the RF Self Service portal to confirm your plan selection and family members. No action is necessary. If you do not take any action during open enrollment, elections will carry over into 2027.
Need Help or Have Questions?
Our campus HR benefits team and dedicated Aetna support representatives are available to guide you.
Aetna Member Services: 855-622-0487
Refer to summary documents during open enrollment.